Website Privacy Policy

Last updated: 20 August 2026

This Privacy Policy explains how RCCG Jesus House Aberdeen (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website https://jesushouseaberdeen.org. We are committed to protecting your privacy and to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Organisation: RCCG Jesus House Aberdeen, a charity registered in Scotland (SC037926)
Registered Address: 20 Holburn Street, Aberdeen, AB10 6BT
Email: admin@jesushouseaberdeen.org
Telephone: 01224 588884
Website: https://jesushouseaberdeen.org

We are the data controller for the purposes of UK data protection law.

2. What Personal Information We Collect

We may collect and process the following information:

  • Name
  • Email address
  • Telephone number (if provided)
  • Postal address (where you provide it, for example for donation records)
  • Information submitted through our contact, ministry enquiry, training, team application and prayer or counselling forms
  • Information relating to donations, including donation amount, payment date and transaction reference
  • Communication preferences, including newsletter subscriptions
  • Website usage data (via cookies and analytics)

Some of the information you choose to share with us when requesting counselling, prayer, health or wellbeing support is special category personal data. Section 4 explains how we handle it.

3. How We Collect Your Information

We collect personal information when you:

  • Complete forms on our website
  • Contact us by email, telephone or in person
  • Subscribe to our newsletter or other communications
  • Register for an event, course or training
  • Apply to join a team or serve as a volunteer
  • Make a donation
  • Browse our website (via cookies and analytics tools)

4. How We Use Your Information

Website forms and enquiries

When you contact us, submit a ministry enquiry, register for training, apply to join a team or subscribe to our newsletter, we use the information you provide to respond to you, manage your request or participation and send any updates you have requested. Our lawful bases are our legitimate interests in administering church activities and responding to enquiries, and your consent where you subscribe to communications. Access is limited to authorised team members and necessary service providers, and information is retained only for as long as needed. You may unsubscribe from newsletters at any time.

Counselling, prayer, health and wellbeing support

We may collect special category personal data when you request counselling, prayer, health or wellbeing support. This may include information about your religious beliefs, physical or mental health, relationships and other sensitive circumstances you choose to share. We use this information only to respond to your request, arrange appropriate support and meet any safeguarding or legal obligations. Access is restricted to authorised team members, and information will not be shared outside the organisation unless you give explicit consent or disclosure is necessary to protect someone from harm or comply with the law.

We process counselling, prayer, health and wellbeing information with your consent under Article 6(1)(a) of the UK GDPR and, where it includes special category personal data, with your explicit consent under Article 9(2)(a).

Donations

Donations may be made through PayPal or by direct bank transfer. When you choose PayPal, you will leave our website and PayPal will process your payment in accordance with its own Privacy Statement. For PayPal and bank-transfer donations, we may receive information such as your name, donation amount, payment date, transaction reference and any contact information you choose to share. We use this information to administer donations, maintain financial records, acknowledge contributions and meet our legal and accounting obligations. Payment providers process payment information under their own privacy terms.

Our wider purposes

More generally, we use personal information to:

  • Respond to enquiries
  • Administer church activities, services, events and training
  • Provide pastoral, prayer and community support
  • Manage donations and maintain financial records
  • Communicate with you where you have asked us to, or where we are permitted to do so
  • Improve our website and the way we serve our community
  • Meet our legal, regulatory and safeguarding duties

5. Legal Basis for Processing

Under UK GDPR, we process your information on the following lawful bases:

  • Consent – where you have given clear permission, for example to receive our newsletter
  • Explicit consent – under Article 9(2)(a), where you share special category personal data such as health, wellbeing or religious belief information
  • Legitimate Interests – to administer church activities, respond to enquiries and support our community
  • Legal Obligation – where required by law, including charity, accounting and safeguarding obligations
  • Contract – where processing is necessary to deliver something you have signed up for

6. Newsletter and Other Communications

We may send you news and updates about the life of the church where:

  • You have subscribed or otherwise opted in, or
  • You are involved in an activity, team or event the message directly relates to

You may unsubscribe at any time by following the link in our emails or by contacting us directly.

7. Who We Share Information With

We may share personal information with authorised church staff and volunteers, and with trusted service providers that help us host and maintain our website, manage form submissions, deliver email communications, store records and provide technical support. Donations may be processed by PayPal, PayPal Giving Fund or our banking provider, while embedded maps and video content may be provided by Google and YouTube. These providers receive only the information required to deliver their services and may also process information under their own privacy policies. We may disclose information where required by law or necessary to meet safeguarding responsibilities. We do not sell or rent personal information.

8. International Data Transfers

Some of our service providers may store information outside the UK. Where this happens, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information, including:

  • Secure servers
  • Access controls
  • Encrypted communications where appropriate
  • Regular system monitoring

However, no online system is completely secure, and we cannot guarantee absolute security.

10. How Long We Retain Information

General enquiries and ministry enquiries are normally retained for up to 12 months after the last contact. Event and training registrations are retained for up to 12 months after the activity ends. Unsuccessful team or volunteer applications are retained for up to six months, while records relating to active volunteers may be retained for six years after their involvement ends. Initial counselling, prayer, health and wellbeing form submissions are normally retained for up to 12 months after the last contact, unless a longer period is required for safeguarding or legal reasons. Donation and accounting records are retained for six years. Newsletter information is retained until you unsubscribe, after which we may retain limited information to ensure that you are not contacted again.

When information is no longer required, it is securely deleted.

11. Your Data Protection Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, please contact us using the details above.

12. Cookies

Our website uses cookies to improve functionality and analyse usage. For more information, please see our Cookie Policy.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Complaints

If you are unhappy with how we handle your information, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113

We encourage you to contact us first so we can try to resolve any concerns.

Contact Us

If you have questions about how we handle your information or about this Privacy Policy, please contact:

Email: admin@jesushouseaberdeen.org
Phone: 01224 588884
Address: 20 Holburn Street, Aberdeen, AB10 6BT